At paldo, gaming is meant to be fun — a form of entertainment, not a way to earn a living or escape from problems. We believe every Filipino player deserves the tools and information to stay in control of their gaming experience. This page outlines paldo's commitment to responsible gaming and the practical resources we offer every player, every day.
Responsible gaming is not just a compliance requirement at paldo — it is a core part of how we build and operate the platform. Here is what that means in practice.
Online gambling in the Philippines is legal only for adults aged 21 and above, per PAGCOR regulations. paldo enforces this through mandatory KYC identity verification before any withdrawal is processed. We do not knowingly allow underage players on the platform — period.
paldo lets you set your own daily, weekly, or monthly deposit limits directly from your Account settings. Once a limit is set, you cannot raise it immediately — there is a mandatory cooling-off period before any increase takes effect. This feature is designed to keep spending predictable and under your control.
Long gaming sessions can sneak up on you — especially when the bingo room is hot or the fishing game is on a run. paldo's built-in session reminders notify you when you have been playing for a pre-set duration, so you can decide with a clear head whether to continue or take a break.
Sometimes you just need a break. paldo's cooling-off tool lets you temporarily suspend your Account for a period you choose — from 24 hours up to several weeks. During a cooling-off period, you cannot log in, deposit, or wager. The suspension activates immediately and cannot be reversed mid-period.
If you feel that your gambling has become a problem, paldo offers permanent self-exclusion. Once enrolled, your Account is permanently closed, marketing communications stop, and you are added to paldo's exclusion register. This is a serious step — we treat every self-exclusion request with care and complete confidentiality.
paldo's 24/7 customer support team includes staff trained in responsible gaming conversations. Whether you need help setting a limit, understanding your options, or simply someone to talk to about your gaming habits, our Filipino-speaking team is ready to assist without judgment.
Self-exclusion is the most serious responsible gaming tool paldo offers. It is designed for players who believe their gambling is causing harm — to themselves, their family, or their finances. The process is straightforward, confidential, and permanently enforceable. Here is how it works:
All of these tools are available directly within your paldo Account — no need to contact support, no delays. Set them up, adjust them, or activate them at any time.
Set a maximum amount you can deposit over a daily, weekly, or monthly period. Limits take effect immediately when lowered. Raising a limit requires a mandatory seven (7) day cooling-off period before the increase activates.
Pre-set a maximum continuous gaming session duration. When your session reaches the limit, paldo will notify you with a clear reminder. You choose whether to continue or log out — the choice is always yours.
Configure regular pop-up notifications during active game sessions showing your current session duration and net win/loss position. These reality checks help you make informed decisions about continuing play.
Apply a temporary account suspension for 24 hours, 7 days, or up to 30 days. The suspension activates immediately and cannot be lifted during the selected period — giving you genuine time and space away from the platform.
Permanently close your paldo Account through our self-exclusion programme. All marketing stops, your Account is suspended, and your details are added to paldo's exclusion register. Permanent exclusions are not reversible.
Problem gambling can develop gradually and is not always easy to recognise from the inside. If any of the following signs sound familiar — whether for yourself or someone in your family — please reach out. Early action makes a real difference.
You spend more money or more time gambling than you originally planned — and it keeps happening even when you tell yourself it won't.
You gamble to recover previous losses ("chasing losses"), believing the next session will make things even again.
You hide your gambling activity or the amount you have lost from family members, friends, or your partner.
Gambling money is coming from funds you need for rent, food, bills, or school fees — affecting your household's financial stability.
You feel restless, irritable, or anxious when you are not able to gamble, or when you try to cut back on your gaming time.
Gaming has started to negatively affect your work, relationships, mental health, or daily responsibilities at home.
You have borrowed money or sold belongings to fund your gambling, or you are considering doing so.
Gambling feels less like entertainment and more like an obligation — something you feel compelled to do rather than something you genuinely enjoy.
Take a moment to reflect honestly on your gaming habits. This short self-assessment is not a diagnostic tool — it is simply a prompt for honest self-reflection. Answer honestly, even if the answers are uncomfortable.
If you answer "yes" to two or more of these questions, paldo strongly encourages you to take a break and consider using one of our responsible gaming tools, or to reach out to our support team for a confidential conversation.
Remember: there is no shame in asking for help. Taking care of yourself and your family is always the right priority — and paldo's tools are here precisely for moments like this.
Under PAGCOR's online gaming regulatory framework, access to real money online gambling platforms in the Philippines is restricted to adults aged 21 years and above. paldo enforces this restriction strictly — it is not optional or waivable.
paldo's age verification process requires users to complete KYC (Know Your Customer) identity verification using a valid Philippine government-issued ID before any withdrawal can be processed. Accepted IDs include the PhilSys National ID, Philippine Passport, Driver's License, SSS/GSIS ID, PRC ID, and Voter's ID.
Any paldo Account found to belong to a person under the age of 21 will be immediately suspended. Any real money balance will be returned to the originating payment method (minus any winnings derived from real money wagers, which are forfeited). The matter will be reported to PAGCOR as required by our licensing conditions.
Accepted IDs must be valid (not expired) and clearly show your full legal name, date of birth, and photograph. paldo reserves the right to request additional verification documentation at its discretion.
Responsible gaming means staying in control — and paldo gives you the tools to do exactly that. Enjoy bingo, slots, live casino, and fishing games from just ₱20, on a PAGCOR-licensed platform that puts your well-being first.
21+ only. PAGCOR-licensed. If gaming affects your life, please use our self-exclusion tool or contact support immediately.